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Frequently Asked Questions

How long does shipping take?

Standard shipping typically takes 5-7 business days. Express shipping is available and takes 2-3 business days.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping times vary by destination.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to track your package.

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in original packaging.

How do I initiate a return?

Contact our customer service team with your order number to start the return process.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive your return.

Are your products authentic?

Yes, all our products are 100% authentic and sourced directly from authorized distributors.

Do you offer product warranties?

Yes, all products come with a manufacturer's warranty. Warranty terms vary by product.

How do I care for my product?

Care instructions are included with each product. You can also find detailed guides on our website.

How can I contact customer service?

You can reach us via email, phone, or live chat. Our team is available Monday-Friday, 9am-5pm.

What are your business hours?

Our customer service team is available Monday-Friday, 9am-5pm. We respond to emails within 24 hours.

Do you have a physical store?

We are currently an online-only retailer, but we're planning to open physical locations soon.

Still have questions? Email us at hello@amoori.co